Your Wellbeing First
aface1 believes that gaming should always be fun, never a burden. This page gives you the tools, information, and support you need to stay in control — every time you play.
aface1 provides every player with free, instant-access tools to manage their gaming activity. No waiting, no judgment — just support when you need it.
Set a daily, weekly, or monthly deposit cap on your aface1 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately. Raising it requires a 24-hour cooling period.
Set a session time limit and aface1 will notify you when you've been playing for that long. It's easy to lose track of time when you're in the middle of a game — this tool makes sure you always know how long you've been on the platform.
Need a short break? A cooling-off period temporarily suspends your aface1 account for a set number of days — from 1 day up to 6 weeks. During this time, you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
If you feel your gaming is becoming a serious problem, self-exclusion closes your aface1 account for a minimum of 6 months. It takes effect immediately. During exclusion, aface1 will not send you any promotional messages and will not allow you to open a new account.
Your full betting and deposit history is available in your aface1 account at any time. Reviewing your activity regularly is one of the simplest ways to stay aware of how much time and money you are spending on the platform.
The aface1 support team is available around the clock via live chat and email. If you are struggling with your gaming habits and don't know where to start, just reach out. Our team will help you activate the right tools without any judgment.
Self-Assessment
Responsible gaming starts with honest self-reflection. Read through the questions on the right. If you answer "yes" to two or more of them, it may be time to use one of aface1's responsible gaming tools or speak to someone you trust.
There is no shame in recognising a problem early. The players who reach out are the ones who stay in control. aface1 is here to support you — not to judge you.
If you answered yes to several of these questions, contact aface1 support immediately or activate a cooling-off period or self-exclusion from your account settings.
Do you spend more money on aface1 than you originally planned when you started a session?
Do you find yourself chasing losses — depositing more to try to win back money you've already lost?
Have you ever borrowed money or sold something to fund your gaming on aface1 or any other platform?
Do you feel restless, irritable, or anxious when you are not able to play or when you try to cut down?
Has gaming started to affect your work, studies, family relationships, or daily responsibilities?
Do you hide your gaming activity or the amount you spend from people close to you?
Do you keep playing even when you know you should stop, telling yourself "just one more round"?
Step by Step
All responsible gaming tools on aface1 are available directly from your account settings. You don't need to contact support to activate them — though support is always available if you need guidance.
Go to aface1 and log in using your registered phone number and password. If you have forgotten your credentials, use the account recovery option on the login page.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" section. All available tools — deposit limits, session reminders, cooling-off, and self-exclusion — are listed here.
Select the tool, enter your preferred settings, and confirm. Restrictions take effect immediately. If you need help choosing the right tool, contact aface1 support via live chat.
Good to Know
One of the most important things to understand about responsible gaming is that aface1 — like all online casinos — is a form of entertainment. The house always has a mathematical edge over time. That means gaming should never be treated as a way to make money or solve financial problems.
Before you deposit on aface1, decide how much you are comfortable spending as entertainment — the same way you would budget for a meal out or a movie. If you lose that amount, stop. If you win, consider it a bonus, not an expectation.
Chasing losses is one of the most common signs of problem gambling. It happens when a player deposits more money after a losing session, hoping to win it back quickly. This almost always makes things worse. aface1's deposit limit tool is specifically designed to help you avoid this pattern by putting a hard cap on how much you can deposit in a given period.
A good rule: if you've hit your session budget, close the app and do something else. The games will still be there tomorrow. Your financial wellbeing is more important than any single session.
Responsible gaming means keeping your aface1 activity in its own box — separate from your work, family time, and financial obligations. Never use money set aside for rent, food, bills, or family needs to fund your gaming. If you find the line between gaming and daily life is blurring, activate a cooling-off period and take a proper break.
aface1 does not allow anyone under the age of 18 to register or play. All new accounts are subject to age verification. aface1 reserves the right to request identity documents at any time to confirm a player's age. Any account found to belong to a minor will be closed immediately and all funds returned.
If you share a device with younger family members, make sure your aface1 account is always logged out when not in use. Never share your login credentials with anyone. Consider using device-level parental controls to prevent access to gaming platforms on shared devices.
If you suspect a minor has accessed aface1 using your account or any other account, contact support immediately at [email protected]. aface1 takes underage gambling extremely seriously and will act on all reports without delay.
aface1 actively monitors player behaviour for signs of problem gambling. Our responsible gaming team looks for patterns such as sudden large increases in deposit amounts, extended unbroken gaming sessions, repeated attempts to reverse withdrawal requests, and frequent contact with support about account balances.
When these patterns are detected, aface1 may proactively reach out to the player to check in and offer responsible gaming tools. In some cases, aface1 may apply account restrictions without a player's request if there is a genuine concern for their wellbeing. This is not a punishment — it is part of our duty of care to every player on the platform.
aface1 does not use bonuses or promotions to encourage players who have shown signs of problem gambling to continue playing. If a player has activated a responsible gaming tool such as a deposit limit or cooling-off period, they will not receive promotional offers during that period.
Players who have self-excluded from aface1 will be permanently removed from all marketing communications and will not be able to claim bonuses or promotions even if the exclusion period ends and the account is reinstated.
Bonuses on aface1 are designed to add value to your entertainment — not to pressure you into spending more than you're comfortable with. If a promotion ever feels like pressure, contact support and we'll help you opt out.
Every member of the aface1 support team is trained to recognise the signs of problem gambling and to respond with empathy and practical help. When you contact aface1 support about a gaming concern, you will be speaking with someone who understands the issue and knows exactly which tools and resources are available to help you.
aface1 is committed to ongoing improvement of its responsible gaming practices. We regularly review our tools, policies, and staff training to make sure we are providing the best possible support to players in Bangladesh and beyond.
Sometimes the most important step is simply talking to someone — a friend, a family member, or a professional. If you feel that gaming is affecting your life and you're not ready to reach out to aface1 directly, start by having an honest conversation with someone close to you.
Problem gambling is a recognised condition, not a character flaw. Many people go through it and come out the other side with the right support. aface1 encourages every player to take their mental and financial wellbeing seriously — because a player who is doing well in life is a player who can enjoy gaming the way it's meant to be enjoyed: as fun.
For more information about your account, payments, and platform rules, visit the FAQ page or review the Terms and Conditions. For data and privacy questions, see the Privacy Policy.
Play Smart, Play Safe
aface1 is built for players who want real entertainment with real protection. Register today and play with the confidence that your wellbeing is always our priority.