aface1 Privacy Policy

1 Introduction

aface1 takes the privacy of its players seriously. This Privacy Policy explains how aface1 collects, uses, stores, and protects the personal data of players who use the aface1 platform — including the website, mobile browser version, and app.

By registering on aface1 or using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not use aface1.

This policy applies to all players on aface1 regardless of location or device. Players based in Bangladesh are subject to this policy in full. aface1 may update this policy from time to time — the current version is always available on this page with the date it was last revised.

2 What We Collect

aface1 collects personal data in the following categories:

aface1 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (for example, if you request a self-exclusion and provide context about a health condition). In such cases, the data is handled with the highest level of care and is never shared with third parties.

3 How We Use Your Data

aface1 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, your data is used to:

• Create and manage your aface1 account.
• Verify your identity and age in compliance with responsible gaming obligations.
• Process deposits and withdrawals via bKash, Nagad, and Rocket.
• Detect and prevent fraud, money laundering, and other prohibited activity.
• Provide customer support and respond to your queries.
• Send you account-related notifications such as deposit confirmations and withdrawal updates.
• Send promotional communications if you have opted in — you can opt out at any time.
• Improve the aface1 platform based on aggregated usage data.
• Comply with applicable legal and regulatory requirements.

4 Legal Basis for Processing

aface1 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide you with the aface1 service, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including age verification and anti-money laundering checks.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving the aface1 service — where these interests are not overridden by your rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent. You may withdraw consent at any time.

5 Data Sharing

aface1 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: Your payment data is shared with bKash, Nagad, or Rocket solely to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers: Where required, identity documents may be shared with a third-party verification service to confirm your age and identity. These providers are contractually bound to handle your data securely.
• Legal authorities: aface1 may disclose personal data to law enforcement or regulatory authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or illegal activity.
• Platform infrastructure providers: aface1 uses trusted hosting and infrastructure providers to operate the platform. These providers process data on our behalf and are bound by strict data processing agreements.

In all cases, aface1 shares only the minimum data necessary for the specific purpose. Third parties are not permitted to use your data for their own marketing or any purpose beyond the specific service they provide to aface1.

6 Cookies

aface1 uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit aface1.

aface1 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players use aface1 — for example, which games are most popular and where players encounter issues. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings, such as language preference and display options.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling analytics or preference cookies will not prevent you from using aface1 but may affect your experience.

7 Data Security

aface1 implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and aface1.
• Encryption of sensitive stored data including payment references and identity documents.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the aface1 platform.
• Two-factor authentication options for player accounts.

While aface1 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your aface1 login credentials secure and for notifying support immediately if you suspect unauthorised access to your account.

8 Data Retention

aface1 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for regulatory compliance.
• Transaction data: Retained for up to 7 years to comply with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure.
• Support communications: Retained for up to 2 years after the last interaction.
• Technical and usage data: Retained in anonymised or aggregated form for platform improvement purposes.

When data is no longer required, aface1 securely deletes or anonymises it. You may request early deletion of your data by contacting support, subject to any legal retention obligations that apply.

9 Your Rights

As an aface1 player, you have the following rights regarding your personal data. To exercise any of these rights, contact support at [email protected].

10 Minors

aface1 is strictly for adults aged 18 and over. aface1 does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on aface1 or provided personal data to the platform, contact support immediately at [email protected].

Upon receiving a report of a minor's account, aface1 will investigate promptly, close the account, and securely delete all associated personal data. Any funds in the account will be returned to the payment source after verification.

11 Policy Changes

aface1 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data handling practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that affect how your data is used, aface1 will notify you via your registered contact details before the changes take effect. Continued use of aface1 after a policy update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aface1 handles your personal data, please get in touch with the support team:

• Email: [email protected]
• Live Chat: Available directly through the aface1 platform after login.
• FAQ: Visit the FAQ page for answers to common questions.

aface1 aims to respond to all privacy-related queries within 2 business days. For formal data rights requests, the response period is up to 30 days as described in Section 9.

For more information about how aface1 handles your account and gameplay data, you can also review the Terms and Conditions and the Responsible Gaming page.